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HP Selling HP BSM Solutions Sample Questions:

1. Which customer challenge does BSM Systems management most specifically address?

A) inability to provide a holistic and cross-domain view of their entire IT infrastructure
B) need to develop a multi-screen monitoring view of the cross-domain infrastructure
C) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
D) inability to detect the root-cause of an application problem

2. What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A) How do you market and promote the value that IT brings to your organization?
B) How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
C) How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
D) How do you continue to deliver applications and services that meet or exceed service level agreements?

3. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Chief Marketing Officer
B) Director of Operations
C) Quality Assurance Director
D) Senior Project Manager

4. Which statement best links a customer problem to a solution capability for Application Performance Management?

A) Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
B) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
D) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)

5. Which statement best links a customer problem to a solution capability for Network management?

A) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
B) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
D) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)

Solutions: