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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for Business Customers?

A) Defective Media Retention service is available only for printers.
B) Post warranty service is ideal for customers that plan long periods of time between product replacements.
C) Travel and Accidental Damage Protection cannot be sold together.
D) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.

2. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)

A) Partners receive a percentage of the rebate payment on their sales.
B) Partners receive extra rebates on all HP equipment sold.
C) Partners can minimize costs with labor refunds for the services delivered on behalf of HP
D) Partners pay lower list prices on product line (only printer and computer) in scope

3. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners receive two funded headcount to join their sales team during first year.
B) Partners receive a percentage of the rebate payment on their sales.
C) Partners receive extra rebates on all HP equipment sold.
D) Partners can have more interventions as HP can dispatch them to any existing customer,
E) Partners get priority access to parts for repair,
F) Partners pay lower list prices on product line (only printer and computer) in scope

4. Which option is available in Deployment Services?

A) Warranty Extensions
B) Assets Tagging
C) Maintenance Kit Replacement
D) Consulting and Project Management

5. Which areas do the HP Care Pack services cover for consumers?

A) Usage with HP Smart Friend only
B) Deployment, Usage, and Care
C) Care services only
D) Configuration, Usage, and Care

Solutions: