Exam Name: PureConnect: CIC Core Certification
Certification Provider: Genesys
Corresponding Certification: PureConnect: Interaction Center Core Engineer
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PureConnect: CIC Core Certification: PC-CIC-Core Exam
"PureConnect: CIC Core Certification", also known as PC-CIC-Core exam, is a Genesys Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 62 Q&As to your PC-CIC-Core Exam preparation. In the PC-CIC-Core exam resources, you will cover every field and category in PureConnect: Interaction Center Core Engineer Certification helping to ready you for your successful Genesys Certification.
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- Updated on: Oct 25, 2026
- No. of Questions: 62 Questions & Answers
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- Updated on: Oct 25, 2026
- No. of Questions: 62 Questions & Answers
Accuracy comes from process, not promises. Experienced experts draft and review each round of the Genesys PureConnect: CIC Core Certification question bank, and iPassleader applies that process to all 62 practice questions in the package.
Genesys PC-CIC-Core Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | PureConnect: CIC Core Certification |
| Exam Number: | PC-CIC-Core |
| Exam Format: | Multiple Choice, Scenario-based, Multiple Select |
| Exam Price: | $250 - $300 USD |
| Passing Score: | 70% - 75% |
| Real Exam Qty: | 60 - 62 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Related Certifications: | PureConnect Implementation Engineer PureConnect Advanced Certification |
| Recommended Training: | PureConnect Official Documentation Genesys PureConnect Core Administration Training |
| Exam Registration: | Pearson VUE Registration Genesys Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE testing centers |
| Pre Condition: | No mandatory prerequisites; 6-12 months of hands-on PureConnect experience recommended |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/genesys-pureconnect-exams |
Genesys PC-CIC-Core Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Troubleshooting | 15% | - Basic system troubleshooting techniques - Log analysis and error identification - Interaction Center Business Manager reports - Performance monitoring and optimization |
| Topic 2: Managing Interactions and Clients | 20% | - Workgroups, roles, and permissions - Interaction Connect web client setup - Interaction Client configuration and features - Presence and status management |
| Topic 3: Administering the CIC System | 35% | - Interaction Administrator components and navigation - Client templates and user management - License management and system security - ACD and skills-based routing setup - IP phone configuration and deployment - Compliance and system monitoring tools |
| Topic 4: Configuring Call Flows | 30% | - Auto attendant menus and voice prompts - Inbound call operations and queue management - Profiles, schedules, and time-based routing - Interaction Attendant interface and file structure |
PC-CIC-Core Exam FAQ
The Genesys PureConnect: CIC Core Certification exam requires a score of 70% - 75% to pass, and the official registration fee is $250 - $300 USD. Knowing these numbers in advance keeps your planning honest.
Each round of the PC-CIC-Core question bank starts from the official exam objectives: experts map the syllabus, draft questions to cover it with precision, and review the result before release. When new exam points appear, the bank is updated accordingly — deliberate coverage, not guesswork.
Any details you leave with us during browsing or purchase are guarded against misuse and external threats, and they are used only to deliver your order and support. Your PC-CIC-Core purchase stays between you and us — that is a standing commitment, not a marketing line.
The Genesys PureConnect: CIC Core Certification exam contains 60 - 62 questions, and you will have 90 minutes minutes to complete them. Practicing under the same constraints makes exam-day pacing feel rehearsed.
No mandatory prerequisites; 6-12 months of hands-on PureConnect experience recommended
You can confirm the current eligibility requirements on the official PC-CIC-Core exam page before you register.
Many candidates combine practice questions with official training. Recommended options include:
This package includes 62 practice questions for the Genesys PureConnect: CIC Core Certification exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
You can register for the Genesys PureConnect: CIC Core Certification exam through the official channels:
The Genesys PureConnect: CIC Core Certification practice questions are organized around the official exam objectives. Key topics include:
- Managing Interactions and Clients (20%)
- Administering the CIC System (35%)
- Configuring Call Flows (30%)
Syllabus-driven coverage means no wasted practice on irrelevant material.
Genesys PureConnect: CIC Core Certification Sample Questions:
The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?
- A. Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.
- B. Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.
- C. Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.
- D. Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.
Correct Answer: C 🗳️
Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?
- A. Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.
- B. Create an alert in interaction Supervisor on "Longest Talk Time".
- C. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.
- D. Create a Talk Time Alert in the Interaction Administrator Alerts Container.
Correct Answer: B 🗳️
What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?
- A. Security Rights
- B. Access Control
- C. Administrator Access
- D. Master Administrator
Correct Answer: A 🗳️
When creating non-managed stations, what must be created so that port 5060 is used for the receive port?
- A. Registration or contact line
- B. Dial group
- C. Default station setting
- D. Registration group
Correct Answer: A 🗳️
All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:
- A. You receive a text message.
- B. The Interaction .NET Client receives focus.
- C. Your computer plays a .wav file through the speakers.
- D. Your telephone rings.
- E. A Call Information window appears.
Correct Answer: B 🗳️
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