Certified Genesys Engineer (CGEB) Exam: GE0-601 Exam

"Certified Genesys Engineer (CGEB) Exam", also known as GE0-601 exam, is a Genesys Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 100 Q&As to your GE0-601 Exam preparation. In the GE0-601 exam resources, you will cover every field and category in Genesys Certification Certification helping to ready you for your successful Genesys Certification.

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  • Updated on: Aug 16, 2026
  • No. of Questions: 100 Questions & Answers

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  • Updated on: Aug 16, 2026
  • No. of Questions: 100 Questions & Answers

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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

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Genesys GE0-601 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ACD, Reporting and Maintenance15%- ACD and Skills-Based Routing
- Logs, Updates and Troubleshooting
- Interaction Supervisor and Reporter Basics
Topic 2: PureConnect / Interaction Center Platform Overview20%- System Architecture and Components
- Server Roles and Dependencies
- Licensing Model and Management
Topic 3: Interaction Attendant and Call Flow Design25%- Voice Prompts and Scheduling
- Auto Attendant and Menu Configuration
- Routing and Queue Configuration
- Attendant Interface and Structure
Topic 4: Installation and Initial Configuration20%- Post-Installation Verification
- Setup Assistant and Initial Configuration
- Deployment Requirements
Topic 5: System Administration and Security20%- Security Settings and Access Control
- Dial Plan, SIP and Media Configuration
- User, Role, Workgroup and Station Management

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