Exam Name: ITIL Foundation (V4)
Certification Provider: EXIN
Corresponding Certification: Exin Certification
Over 57018+ Satisfied Customers
ITIL Foundation (V4): ITIL Exam
"ITIL Foundation (V4)", also known as ITIL exam, is a EXIN Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 505 Q&As to your ITIL Exam preparation. In the ITIL exam resources, you will cover every field and category in Exin Certification Certification helping to ready you for your successful EXIN Certification.
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- Updated on: Sep 12, 2026
- No. of Questions: 505 Questions & Answers
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- Updated on: Sep 12, 2026
- No. of Questions: 505 Questions & Answers
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EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 2: Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Topic 3: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Topic 4: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 5: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 6: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Topic 7: Understand the key concepts of service management | - Describe the key concepts of service relationships - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services |
EXIN ITIL Foundation (V4) Sample Questions:
Identify the missing word in the following sentence.
A user is [?] that uses services.
- A. an organization
- B. a role
- C. a supplier
- D. a team
Correct Answer: B 🗳️
What type of change is MOST likely to be managed by the 'service request management' practice?
- A. A standard change
- B. An application change
- C. A normal change
- D. An emergency change
Correct Answer: A 🗳️
Why should some service requests be fulfilled with no additional approvals?
- A. To set user expectations for fulfillment times
- B. To ensure that information security requirements are met
- C. To streamline the fulfillment workflow
- D. To ensure that spending is properly accounted for
Correct Answer: C 🗳️
What is used as a tool to help define and measure performance?
- A. A service level agreement
- B. A change schedule
- C. A continual improvement register
- D. An incident record
Correct Answer: B 🗳️
Which step of the continual improvement model includes baseline assessments?
- A. What is the vision?
- B. Where are we now?
- C. Where do we want to be?
- D. Did we get there?
Correct Answer: C 🗳️
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