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The Cisco 820-605 CSM (Customer Success Manager) exam will earn you the Cisco Customer Success Manager Specialist certification. It is one of the specialist endorsements offered by Cisco. This test is focused on individuals who have spent enough time and resources working with clients to decide, measure, and convey business results through the execution of innovation. There are no specific prerequisites for this qualification, but you should know enough about the various domains and subdomains related to the final exam.

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How to book the Cisco 820-605: Cisco Customer Success Manager Exam

These are the following steps for registering for the 820-605 exam test:

  • Step 1: Visit to 820-605 Exam Registration
  • Step 2: Sign up/log in to the Pearson VUE account
  • Step 3: Search for 820-605 Certifications Exam
  • Step 4: Select Date, time and confirm with a payment method

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

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Cisco 820-605日本語 Exam Syllabus Topics:

SectionWeightObjectives
Renewal and Expansion Opportunities15%- Driving successful renewals and contract extensions
- Identifying expansion and cross-sell/upsell opportunities
- Building long-term customer loyalty and advocacy
Success Plan Creation and Development25%- Defining measurable business outcomes and success criteria
- Aligning solutions with customer goals
- Building comprehensive success plans
- Customer discovery and requirement analysis
Customer Lifecycle Management and Value Realization20%- Demonstrating value and ROI to customers
- Health score assessment and risk management
- Engagement models and touchpoints across the lifecycle
- Usage data analysis and insight generation
Adoption Barrier Identification and Management25%- Monitoring and reporting adoption progress
- Implementing adoption acceleration frameworks
- Identifying technical, operational, and organizational barriers
- Strategies to remove or mitigate adoption obstacles
Customer Success Industry and Framework15%- Roles and responsibilities of a Customer Success Manager
- Core concepts and value of customer success
- Cisco customer success methodology

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