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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. DRAG DROP

2. Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
B) Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
C) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
D) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.

3. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
B) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
C) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
D) The PG private network bandwidth is double that of the Router/Logger private network in the system.

4. When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A) Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.
B) Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.
C) Oversubscription of virtual CPU or memory is not supported.
D) VMware images must boot from the SAN and store all data on the SAN.

5. When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A) In the Cisco Unified Communications Manager Call Forward No Answer setting
B) In the Cisco Unified IP IVR application editor script
C) In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager
D) In the re-query node in the Cisco Unified Contact Center Enterprise routing script

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