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Cisco 500-443 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement mobile agents
  • Understand CUIC foundations
Topic 2
  • Understand CCE Data Exchange
  • Utilize CUIC customization report
Topic 3
  • Utilize CVP Call Flow models
  • Describe CUIC attributes
Topic 4
  • Explain PCCE call flow
  • Implement Bulk import tool
Topic 5
  • Utilize CUIC administration and operations console
  • Understand PCCE protocols

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/advanced-administration-and-reporting-of-contact-center-enterprise-cceaar.html

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