Exam Name: CA Service Desk Manager r12 Professional Exam
Certification Provider: CA
Corresponding Certification: CA Certifications
Over 57019+ Satisfied Customers
CA Service Desk Manager r12 Professional Exam: CAT-180 Exam
"CA Service Desk Manager r12 Professional Exam", also known as CAT-180 exam, is a CA Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 40 Q&As to your CAT-180 Exam preparation. In the CAT-180 exam resources, you will cover every field and category in CA Certifications Certification helping to ready you for your successful CA Certification.
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- Updated on: Oct 22, 2026
- No. of Questions: 40 Questions & Answers
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- Updated on: Oct 22, 2026
- No. of Questions: 40 Questions & Answers
Distressed by low salary and tedious work? Seize the promotion opportunity with the CA Service Desk Manager r12 Professional certificate — iPassleader answers with 40 practice questions for the CAT-180 exam.
CA CAT-180 Exam Overview:
| Certification Vendor: | CA Technologies (Broadcom) |
|---|---|
| Exam Name: | CA Service Desk Manager r12 Professional Exam |
| Exam Number: | CAT-180 |
| Related Certifications: | CA Service Desk Manager r12 Administrator |
| Passing Score: | 70% |
| Available Languages: | English |
| Real Exam Qty: | 50–60 |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Exam Format: | Scenario-based, Multiple Choice, Drag-and-drop |
| Certificate Validity Period: | 3 years |
| Recommended Training: | CAT-180 Official Study Guide CA Service Desk Manager r12.x Official Training |
| Exam Registration: | Broadcom Certification Portal Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | In-person at Pearson VUE test centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with CA Service Desk Manager r12.x and basic ITIL knowledge |
| Official Syllabus URL: | https://techdocs.broadcom.com/content/dam/broadcom/techdocs/us/en/assets/certification-guides/CAT180-CA-Service-Desk-Manager-r12x-Professional-Study-Guide.pdf |
CA CAT-180 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Establishing the Business Data Structure | 23% | - Organizational and location data - Data modeling and relationships - Service categories and asset structure |
| Topic 2: Configuring Incident and Problem Management | 26% | - Incident lifecycle and workflows - Problem investigation and resolution - Priorities, escalations, and SLAs |
| Topic 3: Administering CA Service Desk Manager | 15% | - Maintaining environment and performance - Managing interfaces and integrations - System configuration and setup |
| Topic 4: Configuring Security and Notifications | 12% | - Notification rules and templates - Audit and compliance settings - Roles, permissions, and access control |
| Topic 5: Configuring Change Management | 24% | - Change request process and approval - Risk assessment and validation - Change types and implementation rules |
CAT-180 Exam FAQ — Seize the Chance
$125 USD per attempt, 70% to pass. A failed retake costs the full fee again — prepare efficiently with the 40 practice questions for the CAT-180 exam at iPassleader.
The CA Service Desk Manager r12 Professional is CA's certification exam for CA Service Desk Manager r12 Professional, at the Professional level. Certification is how workers face new challenges and seize promotion chances. Related credentials include CA Service Desk Manager r12 Administrator.
Yes — new customers get a free CA Service Desk Manager r12 Professional demo, and regular customers enjoy constant promotions and membership discounts. Purchases include 365 days of free updates by email; renew afterward at 50% off.
The CA Service Desk Manager r12 Professional blueprint spans 5 domains — including Establishing the Business Data Structure (23%), Administering CA Service Desk Manager (15%), Configuring Security and Notifications (12%). Concentrate effort where the weight sits; the complete outline above lists every subtopic.
Through the vendor's official registration channels:
The CA Service Desk Manager r12 Professional is delivered In-person at Pearson VUE test centers or online proctored exam — pick the arrangement that suits you when booking.
No mandatory prerequisites; recommended 3–6 months hands-on experience with CA Service Desk Manager r12.x and basic ITIL knowledge Eligibility rules change over time, so verify the current requirements on the official page (official CAT-180 exam page) before registering.
90 minutes for 50–60 questions. Efficient preparation — steady timed practice with the iPassleader engine — makes the real clock feel generous.
Upon successful payment, our system emails the CA Service Desk Manager r12 Professional material to your mailbox automatically within about a minute — every transaction is secure, and strict private policies protect your information. If nothing arrives within 2 hours, check spam and contact our 24/7 service center. If you fail the corresponding CAT-180 exam within 60 days of purchase, we refund in full: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
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After any course, keep the efficiency going with the 40 practice questions for the CA Service Desk Manager r12 Professional — every answer expert-verified.
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