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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A customer service professional is defined as someone who:

A) Always makes the most sales in a day.
B) Has the skills to deal effectively in customer facing roles.
C) Has a number of years experience in a customer service role.
D) Trains salespeople in how to deal with customers.

2. When dealing with Internal customers you must:

A) Apply the same level of service as external customers receive.
B) Make sure you have dealt with external customers first.
C) Check that they have authority to purchase.
D) Ensure that you obtain payment details.

3. When a product or service has not been differentiated in the market place then it is best to use:

A) A market segment.
B) A differentiated targeting strategy.
C) An undifferentiated targeting strategy.
D) A quick sales strategy.

4. A weekly time management planning tool is known as a:

A) Weekly planning schedule.
B) Time grid.
C) Planning schedule grid.
D) Day planner.

5. Attitudes and assumptions that we make about people are:

A) Useful when selling to customers.
B) A good first impression of customers.
C) Likely to help with product placement.
D) A common barrier to communication.

Solutions: