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Avaya Oceana® Solution Support Sample Questions:

1. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) Work Assignment
B) CSC
C) Context Store
D) UCM

2. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A) Multimedia Cache database not reachable.
B) The EDM database Is not reachable.
C) The ORC Rest service Is not working.
D) The LDAP database Is not reachable.

3. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A) Agent Browser logs
B) Provider Logs
C) PU Logs
D) System Logs
E) Service Logs

4. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
B) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
C) Remove the Agent ID from Communication Manager.
D) Add the new Avaya Oceana agent using Control Manager.

5. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Call Server Connector (CSC)
B) Unified Collaboration Model (UCM)
C) Unified Agent Controller (UAC)
D) Unified Collaboration Administration (UCA)

Solutions: