Avaya Aura® Call Center Elite Implementation Exam: 7392X Exam

"Avaya Aura® Call Center Elite Implementation Exam", also known as 7392X exam, is a Avaya Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 64 Q&As to your 7392X Exam preparation. In the 7392X exam resources, you will cover every field and category in ACIS Certification helping to ready you for your successful Avaya Certification.

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  • Updated on: Aug 29, 2026
  • No. of Questions: 64 Questions & Answers

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  • Updated on: Aug 29, 2026
  • No. of Questions: 64 Questions & Answers

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Certification Path for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7392X certification exam.

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For more info about Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

7392X Exam Reference

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

What is the cost of Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The price of the 7391X exam is $125 USD.

  • Number of Questions: 40
  • Length of Examination: 90 minutes
  • Format: Multiple choices, multiple answers
  • Passing Score: 70%

Avaya 7392X Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Monitoring- Call center reporting systems
  • 1. Real-time and historical reporting
    • 2. BCMS (Basic Call Management System)
      • 3. CMS / Avaya IQ reporting
        Topic 2: Advanced Call Handling- Routing strategies
        • 1. Skill-based routing
          • 2. Greatest Need / Service Level Maximizer (SLM)
            • 3. Conditional call treatment
              Topic 3: Avaya Aura Call Center Architecture- Core components and architecture
              • 1. Media Server functions
                • 2. Session Manager integration
                  • 3. Communication Manager role
                    Topic 4: Configuration and Administration- Call center setup
                    • 1. VDN and vector configuration
                      • 2. Feature Access Codes (FAC)
                        • 3. Hunt groups and skill groups
                          Topic 5: Call Center Elite Features- Vectoring and routing
                          • 1. Call treatment logic
                            • 2. Look-Ahead Interflow
                              • 3. VDN and vector processing
                                - Agent and skill management
                                • 1. Expert Agent Selection (EAS)
                                  • 2. Business Advocate (BA)
                                    • 3. Skill preferences and routing

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