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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?

A) Linux Server
B) Cloud computing platform
C) Hyper-V
D) IP500 V2
E) VMware

2. Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

A) Grow my business
B) Add secure mobility features
C) Meet the UC needs of road warrior employees
D) Integrate and re-use equipment l already own
E) Improve the customer experience

3. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Doing your due diligence with us will buy you sweat equity with IT.
B) Avaya has a long history of placing solutions in the contact-center environment.
C) Maybe we can help. What's keeping your agents from meeting their goals?
D) I've already got everything I need from the IT team, I need to hear it from you!
E) In a way, aren't we all on the IT team?

4. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Core
B) Concurrent
C) Workforce Management Named User
D) Power

Solutions: