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Avaya 33810X Exam Syllabus Topics:

SectionWeightObjectives
Implementation & Validation15%- Troubleshooting and support design
- Deployment planning and best practices
- Performance optimization and monitoring
Core Solution Components25%- Multichannel and self-service capabilities
- Contact Center Manager Server and Console
- Avaya Aura Media Server and Session Manager integration
Solution Overview & Architecture20%- Scalability and capacity planning
- System architecture and deployment models
- Avaya Aura Contact Center components
Design Requirements & Considerations25%- Network and security design
- High availability and redundancy design
- Business and functional requirements analysis
Integration & Interoperability15%- Third-party application integration
- APIs and scripting interfaces
- Integration with Communication Manager

Avaya Aura® Contact Center Solution Design Sample Questions:

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

  • A. Co-Browsing Snap-In
  • B. Presence Snap-In
  • C. Web Chat Snap-In
  • D. Context Store Snap-In
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

  • A. 2200
  • B. 1100
  • C. 4450
  • D. 550
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

  • A. What is the percentage of customer support Issues that are resolved In one call?
  • B. What are the customer support pain points?
  • C. What are the agent performance reporting requirements?
  • D. Which system support click-to-call from the web?
  • E. What Is the IVR name?
Reveal Solution  Discussion  0

Correct Answer: C,D,E  🗳️

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

  • A. Avaya Basic Contact Recording
  • B. Avaya Enhanced Contact Recording
  • C. Avaya Contact Recording Advanced
  • D. Avaya Contact Recording
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

  • A. Host ID
  • B. IP Address
  • C. MAC Address
  • D. Customer name
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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