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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Topic 1: Voice Services and Telephony Features- Basic telephony services
  • 1. Voicemail configuration
    • 2. Call handling features
      - SIP and trunk configuration
      • 1. PSTN integration basics
        • 2. SIP trunk setup
          Topic 2: Maintenance, Troubleshooting, and System Monitoring- System diagnostics
          • 1. Log analysis
            • 2. Alarm handling
              - Backup and restore procedures
              • 1. Configuration backup
                • 2. System recovery
                  Topic 3: IP Office System Installation and Configuration- Initial system setup and licensing
                  • 1. License management and activation
                    • 2. System configuration basics
                      - Hardware and platform components
                      • 1. IP Office control units
                        • 2. Expansion modules and endpoints
                          Topic 4: User, Extension, and Group Management- User provisioning
                          • 1. User profiles and rights
                            • 2. Extension assignment
                              - Hunt groups and call distribution
                              • 1. Group configuration
                                • 2. Call routing logic

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  1. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

                                  A) There is no limit.
                                  B) Limited to the number of Systems in an SCN
                                  C) One backup per system
                                  D) Not a supported feature


                                  2. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message in left. The customer does not want to install any software in the organization's client PCs.
                                  Which application would satisfy the customer's requirement?

                                  A) Message Manager
                                  B) Unified Messaging
                                  C) Voicemail Pro with UMS
                                  D) Outcalling
                                  E) Voicemail Pro with IMS


                                  3. A customer has requested that a plan be implemented to give their two sites complete resiliency.
                                  Which option will accomplish this?

                                  A) IP Office Resiliency License
                                  B) IP Phones with backup call server
                                  C) IP500v2 with redundant processor
                                  D) VoiceMail Pro with a backup server


                                  4. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?

                                  A) 24
                                  B) 32
                                  C) 30
                                  D) 48


                                  5. Which two are power options for IP telephones on the IP Office? (Choose two.)

                                  A) Power over Ethernet switch conforming to 802.3af standards
                                  B) Class "B" 24 Volt power supply
                                  C) Class "A" 24 Volt power supply
                                  D) 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup


                                  Solutions:

                                  Question # 1
                                  Answer: C
                                  Question # 2
                                  Answer: C
                                  Question # 3
                                  Answer: B
                                  Question # 4
                                  Answer: C
                                  Question # 5
                                  Answer: A,D

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