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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Contact Center
B) Avaya IX TM Workforce Engagement Select
C) Avaya Contact Center Select
D) Avaya IX TM Meetings
E) Avaya IX TM Spaces

2. A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?

A) Basic Edition
B) Select Edition
C) Server Edition
D) Essential Edition
E) Preferred Edition

3. Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?

A) Linux Server
B) Cloud computing platform
C) Hyper-V
D) IP500 V2
E) VMware

4. You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?

A) Cloud Operations Manager
B) Simplified Web Self-Administration
C) Avaya Call Reporting
D) Avaya IX TM Spaces
E) IP Office Media Manager

Solutions: