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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Microsoft Lync Server are not supported.
B) Microsoft Skype Server are not supported.
C) Different Presence client software are supported on Avaya Agent Desktop.
D) Agent Desktop does not support co-resident Skype for Business client software.

2. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Instant Messaging
B) Web Communication
C) Short Message Service
D) Voice Mail

3. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Host ID
B) IP Address
C) MAC Address
D) Customer name

4. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

5. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Engagement Assistant
C) Microsoft Lync
D) Presence Service

Solutions: