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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. A sales representative has been assigned to sell a new server product launched by his organization to its existing customers. Select two activities the sales Representative can perform as part of sales prospecting in Oracle Fusion Sales.

A) Create a quote for the prospect in Oracle Fusion Sales.
B) Use Customer Center to review the prospects' pending service requests.
C) Use keyword search to identify existing customers with the old server product line.
D) Use LinkedIn to discover more about the prospect organization contact.
E) Create a Sales Campaign to invite all prospects' contacts for an upcoming road show.

2. Identity the correct statement related to adjustment threshold in sales quota.

A) Compensation plan gets automatically updated based on adjustment threshold in sales quota.
B) The territory owner can allocate the adjusted territory quota to child territories only in the next financial cycle.
C) The territory owner can allocate the adjusted territory quota to child territories only in certain conditions.
D) The territory owner CANNOTallocate the adjusted territory quota to child territories
E) The territory owner can allocate the adjusted territory quota to child territories.

3. While reviewing the legacy data that was exported into a flat file, you realize that there is a certain field that contains irrelevant data. Which method describes how the field is handled during the import process?

A) Click the Delete icon for the field when you create the mapping.
B) Create the custom field in Fusion and map the data to the field, but do not display the field in the GUI.
C) Open the flat file in a text editor, and manually delete the data in each row for the appropriate field.
D) Enter a constant value for the field during the import process.
E) Select the ignore check box next to the field when you create the mapping.

4. The sales manager has accidentally created -several custom fields with incorrect data types. Identify the correct set of steps to be performed to correct the Field types for the new custom fields.

A) Modify the custom fields with correct Field types.
B) Remap the fields to the correct field types.
C) Rename the fields, save, and go back and change the field types.
D) Rename the fields, save, and create new fields with thecorrect field types.
E) Delete the fields and recreate the Fields.

5. When the opportunity import process was initially created, the Customer Data Management Duplicates field was left blank. You are now using this process to import flat files; each flat file contains 50 records. While reviewing the data, you happen to notice that the same opportunity is included in two separate flat files, but the value of the Sales Stage field is different in the second file.
If you import both files, what will happen?

A) The second import process will succeed, but the duplicate opportunity record will fail.
B) The Fusion system will create a duplicate record.
C) The Fusion system will create a resolution request.
D) The Fusion system will update the opportunity record with the value from the second file.
E) The second Import process will fail.

Solutions: