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Avaya 132-S-708-1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: System Integration25%- CTI and database integration
- High availability and failover design
- Contact center and agent transfer integration
Topic 2: Implementation & Troubleshooting15%- Performance monitoring and optimization
- Common issues and resolution
- Deployment and configuration
Topic 3: Speech & Media Components15%- Media processing and hardware platforms
- Text-to-Speech and Automatic Speech Recognition
Topic 4: Design Tools & Application Development25%- Prompts, grammars, and speech interface design
- Call flow and application logic design
- Dialog Designer and VoiceXML
Topic 5: Voice Self-Service Fundamentals20%- Avaya Voice Portal / Experience Portal components
- Core concepts and architecture

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