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Exam Code: H21-287_V1.0
Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Instant Download Huawei : H21-287_V1.0 Questions & Answers as PDF & Test Engine
Updated: Oct 14, 2026
No. of Questions: 132 Questions & Answers with Testing Engine
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | HCSP-Presales-Service(AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Available Languages: | Chinese, English |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-based, Multiple-choice, Single-choice |
| Related Certifications: | HCSP-Field-Service(AICC) HCIA-Service |
| Passing Score: | 600 / 1000 |
| Exam Price: | $200 USD |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Huawei HCSP-Presales-Service(AICC) Training Course |
| Exam Registration: | Huawei Talent Certification Prometric Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored / Onsite at authorized test centers |
| Pre Condition: | Recommended to have HCIA-Service certification or relevant service industry experience |
| Official Syllabus URL: | https://e.huawei.com/en/talent/certification/exam/H21-287_V1.0 |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Solution Design | 25% | - Security and compliance considerations - High availability and disaster recovery design - Requirement analysis and solution planning - Capacity planning and network design |
| Topic 2: AICC Product Knowledge | 30% | - CTI, IVR, recording and other core modules - ICD (Intelligent Call Distributor) principles and functions - UAP (Unified Agent Platform) features and specifications - Integration with third-party systems (CRM, billing, etc.) |
| Topic 3: AICC Solution Overview | 20% | - Typical application scenarios and value - Basic concepts and positioning of AICC - Architecture and components of AICC solution |
| Topic 4: Presales Capability and Case Analysis | 25% | - Typical project cases and best practices - Solution proposal and quotation preparation - Common questions and solutions - Competitive analysis and differentiation |
H21-287_V1.0 Exam Answers Without the Headache
As of the latest information, the H21-287_V1.0 exam requires a passing score of 600 / 1000 and a registration fee of $200 USD. Huawei may revise either figure, so confirm both on the official site before scheduling.
Huawei lists these prerequisites for the Huawei HCSP-Presales-Service(AICC) V1.0: Recommended to have HCIA-Service certification or relevant service industry experience.
Check the current requirements on the official certification page before booking.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact us; 24/7 customer assisting is always available. After purchase, you enjoy 365 days of free updates: whenever a new version is released, we send the updated bank to your email — you just need to check your mailbox. A 50% renewal discount follows at the end of the period.
Smart preparation means current materials, verified answers, and a schedule that fits real life. The H21-287_V1.0 bank is written by a team of Huawei experts and certified trainers, and our colleagues check it continuously for updates so accuracy never drifts. You practice in your spare time — no classes required — with expert-verified answers across the Huawei HCSP-Presales-Service(AICC) V1.0 objectives. Before purchase, a free demo is downloadable for reference; after purchase, updates arrive by email for 365 days and 24/7 customer assisting handles any question. That combination is the smart way.
Written down and honored. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; once the documents are confirmed, the full refund is processed within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Alternatively — if you have another test in mind — you may wait for the next update or exchange your product for two others of equal value at no cost.
Per current exam information, the H21-287_V1.0 exam contains 60 questions within a 90 minutes-minute limit. Practicing under those exact conditions removes the format shock on exam day.
The Huawei HCSP-Presales-Service(AICC) V1.0 blueprint centers on these main domains:
- AICC Solution Overview (20%)
- Presales Capability and Case Analysis (25%)
- AICC Product Knowledge (30%)
The full official outline continues with further domains; the question bank covers them all.
Huawei points candidates to these official training resources:
For office workers short on class time, disciplined spare-time practice with a current bank covers the same syllabus at a fraction of the cost.
Use the official registration channels below:
Pick your test center or online session and book ahead — a fixed date focuses preparation like nothing else.
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
What is the ultimate goal of a well-designed AICC solution from a business perspective?
- A. To eliminate the need for a CRM system.
- B. To have the most advanced technology.
- C. To reduce the number of agents employed.
- D. To enhance customer experience, improve operational efficiency, and drive business growth.
Correct Answer: D 🗳️
In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?
- A. It is impossible to achieve without the customer providing an identifier each time.
- B. It can only be done if the voice call is placed through a special link in the chat window.
- C. It requires a shared session database that both the chat server and CTI can access with a common session ID.
- D. The UAP automatically handles this without any additional configuration.
Correct Answer: C 🗳️
Which SIP response code indicates a successful call redirect?
- A. 200 OK
- B. 486 Busy Here
- C. 404 Not Found
- D. 302 Moved Temporarily
Correct Answer: D 🗳️
Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?
- A. The agent supervisor through the UAP.
- B. The IVR application logic itself, using a counter variable.
- C. The CMS reporting system.
- D. The network firewall.
Correct Answer: B 🗳️
Which QoS (Quality of Service) marking on IP packets is typically used for voice media (RTP streams) to ensure priority treatment over the network?
- A. DSCP AF21 (Assured Forwarding)
- B. DSCP CS0 (Class Selector 0)
- C. DSCP EF (Expedited Forwarding)
- D. DSCP CS7 (Class Selector 7)
Correct Answer: C 🗳️
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